Frequently Asked Questions
How do I make a purchase?
When browsing our collection you can add an item to your 'cart' when viewing the product. After this you can either continue shopping to add other products or checkout. If at anytime you would like to checkout just click the cart button at the top of the page. After clicking 'checkout' when in your 'cart' you will be asked for your contact details as well as prompted for any discount codes.
Why are some products 'Unavailable Online'?
Our products are primarily sold through our hostesses at a Showcase Event in your home. Products that are unavailable online are exclusive to Showcase Events. If you find a piece that you would like you will need to book a Showcase Event. Once our pieces are removed from our current collection they will become available online.
Where do I enter a discount code?
You enter in your discount code during the checkout process. After hitting the Check Out or Buy Now buttons you will be taken to the checkout. At this step you will be asked if you have a promotion code to enter, if you do, enter it and click 'Apply' for the discount to show on your total.
How do I care for my Jewellery?
Dawn Holly takes pride in the fact that our jewellery is guaranteed to be of the best quality. As with all fashion items your new jewellery need to be treated with care. Do not subject your new jewellery to salt water, chlorine, detergents, perfume or hair spray. To ensure you get the best from your new jewellery, treat them with the same care that you would any special item of clothing.
What is your refund policy?
You can view our refund policy here.
What are your terms of service?
You can view our terms of service here.
How do my items get to me?
We send all purchases with CourierPost and purchases are usually sent by the next business day. When the item is sent we email you with a tracking number to follow your item to see its progress.
How much does shipping cost?
We currently have FREE delivery on purchases over $100.00 within New Zealand. All other orders are a flat $5.00 across New Zealand.
Do I have to sign for my purchase?
We do recommend that you sign for your purchase however if you wish not to just select the standard delivery option. There is no extra charge for a signed package.
How do I track my purchase?
When your purchase is sent you will be emailed with a tracking number to use with Courier Post.
How long does it take for me to receive my purchase?
We aim to send out each purchase the next work day following your date of purchase. You can then track your purchases process however it usually takes about 2-3 days to arrive after being sent.
Do you ship outside of New Zealand?
No. At this stage we only deliver to addresses within NZ.
Can my purchase be sent to a PO Box address?
No. All purchases must be sent to a physical mailing address.